Ministry Function: The Office Coordinator is responsible for providing general administrative and receptionist support to the administrative and operations teams, assist with process development/improvement through the establishment of standard office procedures and build and manage a strong base of administrative and operations volunteers. 

Administration Duties

1. Answers incoming calls and provide exceptional customer service to callers
   
2. Benchmark and develop a standard operating plan for answering, directing and managing incoming calls
   
3. Create a system to capture when staff members, guests, volunteers and contractors are out of the building to accurately communicate availability to callers
   
4. Develop a training plan and train all staff and volunteers who have back up receptionist duties
5. Serve as team lead for phone ministry volunteers
6. Take the lead in maintaining and training staff and volunteers on our phone system, copiers, postage machine, and other office equipment
   
7. Collect incoming mail, stamp date received and distribute in a timely manner (document process)
   
8. Communicate daily with staff for meeting updates
   
9. As directed by the Executive Administration team, contact ministry leaders, event volunteers and officers to obtain and track RSVPs and communicate results
   
10. Receive and announce visitors as they arrive in the receptionist office
    
11. Assist with mass mailings; Stuff Special Event Packets (as needed)
    
12. Serve as Backup Admin for Care (Ex. Creating condolence letters, emailing bereavement/prayer request correspondence, ordering flowers, etc.)
    
13. Additional reasonable duties as assigned, but not listed above